All of our listings are 100% genuine Lego collectible figures. Exchanges and refunds can be made if damages were caused during transit.
Genesis Bricks does not take any responsibility for packages refused by the recipient at the time of delivery.
In the event an order is damaged, please contact our customer support team within 48 hours by emailing us at: email@example.com
After we receive the returned item. You will be refunded within 3-5 business days.
If you would like to cancel an order, please contact us immediately to confirm whether the order has been processed. If your order has been packed and labeled, you will be refunded with a $10 charge to cover packing materials, labor, etc. If your order has been packed and shipped, unfortunately it is not possible to cancel and will need to be return to us before it is refunded.
An order on Genesisbricks.com is a legally binding transaction and cancellation of such a transaction at the discretion of Genesisbricks' management team. Please keep in mind that our logistics are setup with the goal of providing fast service. We will do everything in our reasonable power to assist you in cancelling your order. Once it's in the hands of the shipper, there is nothing we can do to get it back.